Helpdesk Hosting, Project Management & Time Tracker

Our managed Helpdesk hosting solutions are installed and ready to run at our optimally tuned servers in german data centers.
Simple to use, quick and reliable, and naturally including excellent customer service if any problems arise.

Our Helpdesk Hosting, based on Redmine, is primary a super flexible project management web application. By default the Helpdesk includes unlimited number of projects (with a nested structure) and uses a Role-based access control. Furthermore, it provides a flexible task tracker, time tracker, Gantt charts and calendar, News, document and file management, newsfeed and email notification, project wikis, project forums, Time Tracking and much more.
By the plugins CRM and Helpdesk, Redmine is enhanced to allow customers to manage and convert incoming emails into tickets and thus to keep the customer directly up to date about the status of his request.

If with the order any special requirements (use the comments section at the end of the order process!) were placed, obtained shortly after an email with personal login to turnkey hosted Redmine.
Each Helpdesk installation gets its own and unique URL from us. With this URL your own Helpdesk can be opened in the browser. If necessary, an additional own and personal domain can be used in addition to our URL. More information about Domain Alias you will find here.
In all Helpdesk hosting the SSL encryption is included and so can the Helpdesk be opened encrypted in the browser. The use of your own domain and SSL certificate is also possible.
At the customer center your can modify your current hosting at any time, for example: add or remove plugins, increase space, ... The access data to customer center there are send shortly by email after the creation of your Helpdesk hosting.
Are updates for Heldpesk or one of the installed plugins available, they are installed in a timely manner after successful testing by us. So the Helpdesk Hosting is always up to date and you as our customer can be worry free.

Collect all contacts in one place and keep them even with multiple contacts to a company the overview. Put notes for each contact. To a call, for example, meetings or e-mails to not to forget anything.
Add your own fields to collect additional information to add contacts and categorize them using tags. Tags can be different colored to simplify the search for certain of contacts.

Knowing where and whether opportunities exist to a possible successful sale is one of the most important tasks of a CRM.
Which offers you have given, which could be converted into a order and which not, help you to improve your strategy.
Neben dem einfachen Hinzufügen von Bemerkungen zu Angeboten und Abschlüssen, können auch Verträge und andere Dokumente erfasst und alle Änderungen zu jeder Zeit nachverfolgt werden. In addition to simply adding comments on offers and deals, you can also record contracts and other documents and all changes are traceable at any time.

The sales funnel is a tool for optimizing the sales in the area of acquiring new customers.
The funnel can help you to visualize what opportunities have arisen and what is the state of chances.
With this tool, you can identify and monitor opportunities.

Use it for contacts and sales notes. to any change they can make a note sent by e-mail and are always in the picture. Any type of attachments can be added to notes.
Responsible person can help with tasks assigned by.

In addition to the standard functions Helpdesk already brings, such as:

• Workflows, Tickets, News, Forums, Gant Charts, Tracker
• Time Tracking and much more

we have already installed some useful plugins in our Helpdesk Hosting.

You need additional plugins or themes?
No Problem.
We are happy to install plugins at your request.
Use our contact form to send us a message.

Hosting on Real Hardware

Because we know that power and performance are important, we do not use virtualization.
All the economic benefits of virtualization in defiance we decided already in 2013, not to use virtual systems more. Therefore you benefit as a hosting customer of lightning quick responses from the server, incredible processing speed and of course the extremely high reliability.

Simply working carefree with our ready to use and secure SaaS Hosting solutions.
Besides the usual encrypted Hosting backups to external systems, the data are also secure against view of stranger because every Hosting runs in a separate container.
We undertake to comply with your data according to the European data protection law, "General Data Protection Regulation" (GDPR for short).

We operate all our systems exclusively in German data centers.
Of course this applies equally to our backup storage for continuous backup of customer data. The backups are encrypted and distributed to our backup server. Also all of these backup systems are available exclusively in German data centers.
So all your data is safe and protected because we are subject and comply with the strict European and German data protection laws.