Redmine Automation
Fetch emails to create and manage issues in Redmine
Skip manual ticket creation: map IMAP/POP inboxes to projects, keep attachments intact and triage support emails straight from your hosted Redmine.
Redmine can already receive emails, but managing it yourself requires shell access, cron jobs, and security monitoring. Our Mail Fetcher plugin automates all of that: configure IMAP or POP mailboxes directly inside hosted Redmine and avoid manual maintenance.
Install the plugin via the customer center at any time, independent of your plan. Once the plugin confirms installation, head to application settings -> Incoming emails, enable WS for incoming emails, and paste or generate an API key.
Enable Email Fetch in Redmine
- Link multiple mailboxes to projects, trackers and priorities
- Keep attachments, sender metadata and custom fields intact
- Never open a command line again-our hosting handles cron scheduling
Why Mail Fetcher?
Turn emails into tickets instantly and push updates back to Redmine without leaving your inbox.
- Supports IMAP, POP and custom ports
- Retry handling, attachment limits, and spam control per mailbox
- Match senders to users, organizations or set default authors
Configure one or more email accounts
Navigate to Administration -> Fetch emails and click "Add configuration". Choose POP or IMAP depending on your mailbox. Each protocol exposes slightly different features, but both support attachments and multiple issue targets.
Fill in the Email Attributes section with the credentials for the account you want Redmine to poll. After that, define how unknown senders should be handled and what defaults (tracker, project, priority) the plugin should use.
- Project
- Tracker
- Category
- Priority
- Status
- Start date
- Due date
- Target version
- Estimated hours
- Done ratio
- <Custom field name>
Pick a project as the fallback when no issue ID is provided (learn how Redmine matches issues).
After each successful configuration you can test it from the list view. Errors surface at the top of the page, and the fetcher polls every mailbox every seven minutes on our hosted platform.
Sample: email to create a new ticket in Redmine
Problem with order button on mobile devices.
Maybe a simple CSS problem? I can't click it but nothing happens.
Tracker: Bug
Priority: Urgent
Sample: email to change status of a issue in Redmine
Problem wasn't CSS, it was a JS script error.
But it's solved now.
Status: Closed
Issue: #9876
You have a question about this plugin? Do not hesitate to contact us!